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How we handle your data

Privacy Policy

This page explains what happens to your information when you get in touch with Barcelona Hot Air Balloon, whether that's requesting a flight booking, sending a message, or chatting with us online. We're keeping this in plain language on purpose: no dense legal wording, just an honest account of what we collect and why.

What We Collect

We only collect what you choose to give us. In practice, that's:

  • Contact and booking details — your name, email address, and phone or WhatsApp number if you include one, along with the flight package, date, guest count and message you enter into our booking or contact forms. These forms are handled by Web3Forms, a third-party form-delivery service that routes your submission straight to our inbox.
  • Chat messages — if you open the live-chat bubble on our site, anything you type is handled by Tawk.to, the live-chat provider we use to answer questions in real time.
  • Basic browsing data — once Google Tag Manager is switched on for this site, it may collect standard analytics information such as pages viewed and general location by country or city. This is currently a placeholder and is not yet active — we'll update this section with specifics once it is.

Why We Collect It

We use your contact and booking details to reply to your enquiry, confirm availability, and arrange your flight. Live-chat messages let us answer questions while you're on the site. Once analytics is active, that data will only help us understand how visitors use the site and improve it, not to build advertising profiles.

We Don't Sell Your Data

We never sell, rent or trade your personal information to third parties. Your details are shared only with the service providers that help us run this website and respond to you, Web3Forms for form delivery and Tawk.to for live chat, and only for that purpose.

Cookies

The Tawk.to chat widget sets a small number of cookies so it can keep your conversation going while you browse. Once Google Tag Manager and its connected analytics tools are configured, they will also set cookies to measure site usage. We don't run any advertising or tracking cookies of our own.

How Long We Keep It

We hold on to booking and enquiry details for as long as reasonably needed to handle your request, keep a record of the arrangement, and meet any bookkeeping obligations we're subject to, after which we remove it. Chat transcripts are retained by Tawk.to according to its own retention settings, which we keep at a sensible minimum.

Your Rights

As a business operating for visitors in the EU and Spain, we handle your data in line with applicable data protection law, including the GDPR. That means you can ask us what information we hold about you, ask us to correct it, or ask us to delete it. To do any of this, email us at [email protected] and we'll take care of it. TODO-FAHID: confirm this inbox is monitored, or supply the address we should use instead.

Questions

If anything on this page is unclear, or you'd like to ask how your information is handled, reach out any time at [email protected], via our contact page, or on WhatsApp. This page covers privacy specifically: for booking conditions see our Terms & Booking Conditions, and for weather cancellations and refunds see our Cancellation & Weather Policy. We may update this policy from time to time as the site and the tools behind it change.

Real Flyers, Real Reviews

Excellent rating

Based on 1,384 Google reviews

Google★★★★★

Watching the sun come up over Montserrat from a balloon basket is not something I'll forget anytime soon.

MMarta Oliveira2 weeks ago

Booked the Premium Flight for our anniversary and the champagne toast on landing was such a nice touch.

LLiam O'Connor1 month ago

Our pilot explained everything before take-off and made two nervous first-timers feel completely at ease.

SSara Bergström3 weeks ago

The drive out to the launch field in the dark builds so much anticipation, then the sky just opens up.

DDiego Fernández5 days ago

Did the VIP Deluxe Flight to propose and having the balloon to ourselves made the whole morning feel private.

PPriya Nair2 months ago

Cava toast in a field at sunrise, still in my flight suit, is now my favorite travel memory from Barcelona.

TTom Richter6 months ago

First time in a hot air balloon and the Classic Flight was the perfect way to try it without overspending.

AAiko Tanaka1 week ago

Views of the Pyrenees on one side and Montserrat on the other, genuinely didn't expect both in one flight.

NNoah Levi4 weeks ago

The whole crew let us help fold the balloon after landing, my kids thought that was the best part.

CChloé Marchand3 months ago

Premium Flight's small group made a real difference, never felt crowded in the basket at any point.

BBen Whitfield2 weeks ago

Pickup from Plaça Catalunya was right on time at 6am, half asleep but the drive out woke us up fast.

KKatarzyna Wozniak5 weeks ago

Flying silently over vineyards with just the burner sound now and then is oddly the most peaceful hour I've had.

MMarco Bellini1 month ago

Everything ran exactly on schedule, weather looked iffy the night before but our pilot called it perfectly.

JJasper van Dijk3 days ago

Got the flight certificate afterward and framed it, small detail but it made the morning feel official.

IIsabella Rossi2 months ago

The private VIP flight for two was worth every euro for our honeymoon morning, no other basket in sight.

EEmre Yildiz1 week ago

Montserrat's shape from the air is unlike anything you see from the ground, worth the early wake-up alone.

AAnya Petrova4 months ago

Coffee and croissants waiting for us at the launch field before sunrise was a welcome surprise on the Premium package.

CConnor Walsh3 weeks ago

Loved that they were upfront about how weather-dependent flights are, ours got rescheduled once with zero hassle.

LLucia Fernandes2 months ago

45 minutes out of Barcelona and it feels like a completely different Catalonia, farmland as far as you can see.

HHenrik Johansson5 days ago

Booking was simple, quick WhatsApp back and forth and our date was confirmed within the hour.

GGrace Mensah6 months ago

Photos from the Premium package arrived a few days later and captured the whole flight better than my phone could.

RRavi Shankar1 month ago

Excellent rating

Based on 726 reviews

Tripadvisor

One hour in the air went by so fast, wished it could have kept going another twenty minutes at least.

MMei Lin3 weeks ago

Our pilot pointed out the medieval villages below as we drifted over, added so much to the flight.

OOscar Lindqvist2 months ago

Sunrise from a balloon basket makes every other sunrise I've seen look a bit ordinary now.

CCamille Dubois1 week ago

Went with the VIP option for our anniversary and the extra crew member filming meant we didn't have to hand our phone to a stranger.

NNadia Hassan4 months ago

Self-drove to the aerodrome instead of the transfer, free parking was easy and saved us the early pickup.

SSven Bakker2 weeks ago

My partner proposed just after we landed, cava glass still in hand, the crew somehow kept a straight face the whole time.

EElena Popescu5 months ago

Brought our teenagers along and even they put their phones down once the balloon actually lifted off.

AAhmed Karim1 month ago

Classic Flight felt just as complete as I expected, the extras on Premium are nice but not essential for a first flight.

RRafael Souza6 days ago

The safety briefing was thorough without dragging on, pilot clearly knew the aircraft and the weather that morning.

IIngrid Larsen6 weeks ago

Basket for the Premium Flight genuinely felt spacious with ten of us, room to move to whichever side had the view.

YYusuf Demir2 months ago

Distant Pyrenees peaks were still snow-capped in spring, added something I hadn't expected from a Barcelona-area flight.

CCharlotte Bennett4 weeks ago

Arrived a bit early and got to watch the whole balloon inflation process up close, more interesting than I expected.

HHiroshi Sato3 days ago

Booked two days before flying during our weekend trip and they still fit us onto that Saturday's flight.

VValentina Cruz5 months ago

The champagne celebration after our VIP flight felt genuinely special, not just a plastic cup and a quick toast.

PPiotr Kowalski2 weeks ago

Splurged on VIP for our honeymoon morning and having the whole basket to ourselves made it worth every cent.

AAmara Okafor1 month ago

They messaged the night before confirming the flight was on, took the guesswork out of an early alarm.

LLars Eriksson6 months ago

Farmland, vineyards, a handful of church towers below, nothing like the city view I was picturing beforehand.

SSofia Andersen5 weeks ago

Our group of four booked Premium and the guide let us take extra time for photos once we'd landed.

KKarim Benali2 months ago

Straightforward pricing, no surprise add-ons at the field, what we booked online matched exactly what we got.

PPetra Novak1 week ago

Rescheduled us free of charge when wind picked up overnight, then the flight two days later had perfectly still air.

DDaniel Osei3 months ago

Gourmet snacks after our VIP landing were an unexpectedly good touch, local cheese and cava done properly.

IInes Almeida4 days ago

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